Meet the Team, Follow Progress and Enjoy the Ride

This blog is about the lives of a few entrepreneurs who are aiming to establish the next trend in social networking and the concept that will make it happen. Since our venture is all about connecting people together, we want to be involved and connected to you and we want you to be involved and connected to us. We'll be sharing with you: who we are, how we got started, how we’re doing and where we’re going...we're taking you along for the ride!!

Wednesday, July 25, 2007

Overpromise and Underdeliver

Wrong Memo. It’s Underpromise and Overdeliver. Don’t tell your clients you will have the work done by Friday, then by Monday, and by the time Wednesday comes around your clients are having to chase you down.

Don’t agree you can do everything, plus more of what a client needs done and then say “Yes, but…” once payment has been received. It’s not good for business and your clients will rapidly lose confidence in you.

Yes, you received and made money from your client, but they will likely not work with you again. They will also NEVER recommend you to anyone else and if they are aggravated enough they will give you a bad review—the internet and bloggers are very powerful things in today’s world…

Every client is important and deserves great treatment and service, but it’s even more imperative to realize the importance of taken care of a B2B client. Your actions or inactions are impacting their business, their customers, and their bottom line. They will have even less tolerance for bad service or late delivery. A B2B client is also connected to many other businesses and individuals whose business you might want to seek out, or at least, definitely want to keep.

Very quick post that’s helping me blow off some frustrations.

1 comment:

Trik said...

Well said Ann. I know where you're are coming from. Or I could at least venture a guess.